Job Summery

• • Ensures smooth operation of IFB windows through the provision of active support and guidance;

    • Ensure IFB window dedication is properly implemented at all branches;

    • Ensure all branches adhere to Shariah rules, principles and directions of Shariah Advisory committee;

    • Monitors constant improvement of customer service delivery of IFB windows as per the Bank’s standard;

    • Supports the IFB-Window Service to achieve its targets without compromising internal control of operational transactions;

    • Follow up timely delivery of inquires/information from respective branches’ IFB windows;

    • Give support to branches on handling IFB Customer’s issues i.e. investigating and resolving customer complaints regarding the services;

    • Ensures that all IFB books of accounts are segregated, in balance and periodic closing of books of accounts are properly conducted and consolidated;

    • Regularly follows the branches’ rectification of IFB related discrepancies reported by authorized work units and ensure improvements in the rectification process and rate;

    • Propose process and procedural improvements on domestic banking operations for IFB services;

    • Regularly Maintain Updated IFB window list and IFB window related information in his\her database;

    • Set-up and facilitate technical trainings on branch operations for Interest Free Banking products and services;Other Responsibilities

    • Adhere to all Bank policies, practices, procedures, risk controls and guidelines in carrying out duties;

    • Prepare periodic &ad-hoc reports and timesheets as required;

    • Ensure adherence to the defined culture by demonstration of appropriate behavior required to meet Bank’s demands and performance expectations;

    • Ensure that tasks are completed to the agreed standards within the agreed time scales.

    • Perform any other tasks as assigned by immediate supervisor:

Job Requirement

• Qualification:
  • BA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 3.5 years of experience in relative fields, preferably in banking industry, of which at least 1 year as a relevant IFB officer position.

Duty station : Addis Ababa

How to Apply

Interested applicants fulfilling the above requirements are invited to submit their applications only online through https://evacancy.enatbanksc.com/#/vacancy until September 13, 2024.

Enat Bank S.C

Human Capital Management Department Telephone: – 0115522835

*Women applicants are highly encouraged